Helpdesk Technician

IT · Frisco, Texas
Department IT
Employment Type Full Time
Minimum Experience Mid-level

Helpdesk Technician 


The Gearbox Entertainment Company is an award-winning creator and distributor of entertainment for people around the world. Gearbox Entertainment develops and publishes products through its subsidiaries, Gearbox Software and Gearbox Publishing. Gearbox Entertainment has become widely known for successful game franchises including Brothers in Arms and Borderlands, as well as acquired properties Duke Nukem and Homeworld. Gearbox’s ambition is to entertain the world and its key driving objectives include the pursuit of happiness for our talent, partners and customers, the prioritization of entertainment and creativity and a measured respect for profitability. For more information, visit www.Gearbox.com


Gearbox is looking for a talented Helpdesk Technician 1 to join our team.


This candidate will join a high performing Helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.

 

Responsibilities: 

  • Provide technical support and assistance related to computer systems, hardware, and software
  • What you might work on:
    • A system to deploy PCs to employees in less than ten minutes
    • A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)
    • An inventory system so you can find anything, anywhere, without leaving your desk
    • Wired and wireless and VPN problems that defy your Googling skills
    • A software deployment system to push the latest applications and system patches, within minutes
    • All manner of gaming systems and developer kits

 

Qualifications:

  • Outstanding customer service and interaction skills, both verbal and written
  • History of “whatever it takes”, hands-on support
  • Experience with Windows 10 OS and applications, in a networked environment
  • Works well as part of a team in a fun, fast-paced environment
  • Able to lift 50 pounds of awesome gear

 

Bonus Points For:

  • Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
  • Experience with Linux systems
  • Experience with Mac systems
  • Experience with TCP/IP networking

 

The health and safety of our team members is a paramount concern. To help sustain a comfortable environment for all our team members, Gearbox requires anyone working in our headquarters to be vaccinated against COVID-19. This policy requirement also extends to team members attending Gearbox social and studio events offsite.


Gearbox Entertainment believes that all team members should be able to enjoy a work environment free from all forms of discrimination and harassment. We are committed to reflecting the diversity of the world we strive to entertain. As an Equal Opportunity Employer, we provide fair and equal treatment to all team members and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law. 


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  • Location
    Frisco, Texas
  • Department
    IT
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level