Associate Community Manager

Communications & PR · Frisco, Texas
Department Communications & PR
Employment Type Full Time
Minimum Experience Mid-level

Associate Community Manager


The Gearbox Entertainment Company is an award-winning creator and distributor of entertainment for people around the world. Gearbox Entertainment develops and publishes products through its subsidiaries, Gearbox Software and Gearbox Publishing. Gearbox Entertainment has become widely known for successful game franchises including Brothers in Arms and Borderlands, as well as acquired properties Duke Nukem and Homeworld. Gearbox’s ambition is to entertain the world and its key driving objectives include the pursuit of happiness for our talent, partners and customers, the prioritization of entertainment and creativity and a measured respect for profitability. For more information, visit www.Gearbox.com


The Gearbox Entertainment Company is adding to its Communications and PR team! We are currently seeking an Associate Community Manager to join our team. This is a full-time, on-site position at a fun, growing company, with excellent benefits. Mission: Promote Gearbox and its brands/games to the world and promote Gearbox culture and philosophies within the company.


The Associate Community Manager will be responsible for assisting both the Community and Social Media Managers in overseeing the management and ensuring engagement across Gearbox’s online communities across channels such as Twitter, Facebook, Instagram, Discord, and potentially other future platforms as well. This position will fit within the Communications team and report directly to the Director of Online Engagement.


Responsibilities:


  • Assist and coordinate in building up content strategy and player-facing communications, including active engagement on community channels and reactive messaging.

 

  • Coordinate with the Social Media Manager in creating compelling product communications such as blogs, patch notes, social copy.

 

  • Coordinate and help execute key community initiatives including contests, live events, content partnerships, and influencer/streamer programs.

 

  • Assist the Community Manager with content calendars and milestones, delivering content to cross-functional and regional teams.

 

  • Coordinate and provide assistance in analyzing and reporting on content and program performance data to drive continuous improvement, optimization, and innovation.

 

Qualifications:


  • 1 - 2 years experience in a community management role.

 

  • Experience in the video game industry is a significant plus.

 

  • Previous experience with user moderation in a digital/online environment, including experience working with forums, live chat, or other game mastering.

  • Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences.

  • Strong understanding of social media services, mechanics, and trends, especially Twitter, Instagram, Reddit, and Facebook.

  • Strong organizational skills and an independent, self-motivated work style.

  • Proficiency with MS Office, especially Word, Excel, and PowerPoint.

  • Previous experience with customer first-contact and de-escalation a plus.

  • A passion for gaming.

Bonus Points For:

  • Advanced degrees in communication, marketing, or related field
    Project management training and experience
  •  Proficiency with Confluence, JIRA
  • Existing strong personal network within Gearbox’s communities
  • Video publishing and/or graphic design experience


Gearbox Entertainment believes that all team members should be able to enjoy a work environment free from all forms of discrimination and harassment. We are committed to reflecting the diversity of the world we strive to entertain. As an Equal Opportunity Employer, we provide fair and equal treatment to all team members and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.

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  • Location
    Frisco, Texas
  • Department
    Communications & PR
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level