Site Reliability Engineer

Spark · Frisco, Texas
Department Spark
Employment Type Full Time
Minimum Experience Mid-level


Spark is the Gearbox Software team behind SHiFT, our online services platform that serves millions of users every month across multiple gaming franchises. SHiFT is our one-stop-shop gaming services platform responsible for dozens of features gamers around the world depend on every day, from cross-play to friend presence, citizen science, dedicated server hosting, matchmaking, and much more. Spark is passionate about delivering features for our gaming partners that are relevant, dependable, and secure. We take pride in the stability of our platform and are always looking for ways to take that stability to new levels. Our team is agile with a commitment to seeing features go from desktop to production in minutes, not days.


To further drive our vision of premier stability and rapid feature delivery, we are looking for a mid-level Site Reliability Engineer to join our team. As an SRE on Spark, you will be responsible for assisting in the design and implementation of flexible cloud architectures with an automation-first emphasis. You will be challenged along the way to adopt the shared mentality that observability is everything and push for that philosophy to be actualized throughout the platform. As an SRE you should be comfortable integrating multiple technologies together to form a single, coherent view of platform health. You should have expertise in cloud and micro-service security best practices. When challenged with designing and implementing a new feature in the infrastructure, you are confident in both, ready to defend them in a room with other technical minds. You also recognize that the best designs come from collaboration, not dictation, and are willing to bring implementations to the table with an open mind.


Tl;dr: You will be deeply immersed in AWS and Terraform; plenty of Go development sprinkled in as well. Your days will be filled with building solutions to technical challenges in security, observability, and availability for a particular set of services. You will evangelize security best practices, call out gaps in observability, and be immensely concerned with user experience as it relates to the services you support. You will help manage and orchestrate each of these by leaning heavily on technologies like TerraformDockerBash, and Go. On any given day, you should expect to spend at least 75% of your time actively developing new solutions; the rest will typically be a mixture of reviewing code from your colleagues, defining SLIs and SLOs, participating in design meetings, responding to ad-hoc requests, documentation, and self-development. This position will require you to carry a company-paid mobile device and participate in 24/7 on-call rotations alongside your engineering colleagues. Don't worry though, our on-call experience doesn't suck.

Core Responsibilities:

  • Be a trusted voice in the evangelism of DevSecOps throughout the team, promoting security and observability as being of equal importance from prototype to production
  • Champion discussions that define appropriate SLIs and SLOs for retail/eCommerce services
  • Collaborate with our growing team of engineers, helping to establish best practices in observability, reliability, and security
  • Design and develop software solutions to improve the observability, reliability, and security of retail/eCommerce services
  • Instrumental in observability integration of retail/eCommerce services
  • Develop tooling that aids developers in build management
  • Mentoring junior engineers as needed
  • Participate in after-hours on-call support rotations

Must Have (the non-negotiable parts):

  • Expertise in AWS app/container management, orchestration, and observability features (ECS, Fargate, Aurora, CloudWatch, etc.)
  • Expertise in AWS security management and best practices (IAM, kms, Secrets Manager, WAFv2, GuardDuty, Security Groups, NACLs, etc.)
  • Minimum of 4 years extensive hands-on experience in a wide variety of AWS technologies in a professional setting
  • Minimum of 3 years experience with containers and infrastructure as code in a professional setting, preferably Docker and Terraform
  • Minimum of 1 year experience in disciplined software engineering with a focus on development and implementation of highly scalable/available applications
  • Professional development experience with at least one of: Go, Python
  • Professional experience defining SLIs and SLOs for highly available cloud-based applications
  • Deep understanding of observability stack management (monitoring, alerting, structured logging, APM, etc.)
  • Excellent teamwork skills, flexibility, and ability to handle multiple tasks
  • Comfortable communicator, able to clearly detail designs and implementations on an individual level and in large group settings

Should Have (some wiggle room):

  • Hands-on experience developing and maintaining CI/CD pipelines, preferably in git/GitLab
  • Understanding of RESTful and Websocket based APIs
  • Bachelor's degree in computer science, related field, or equivalent training and professional experience

Now you're just showing off:

  • Any verifiable security certification (isc2, aws security specialist, ethical hacking, security+, etc.)
  • Experience working in retail/eCommerce programs
  • Familiarity with OpenTelemetry / OpenSLO
  • Familiarity with Datadog / Honeycomb
  • Familiarity with Atlassian products (OpsGenie, JIRA, Confluence)
  • Experience in NodeJS
  • Experience working with developers in an agile environment
  • Experience in the games industry, preferably launching multiple online-enabled AAAs
  • Knowledge about Gearbox-owned IPs

Thank You

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  • Location
    Frisco, Texas
  • Department
  • Employment Type
    Full Time
  • Minimum Experience