Helpdesk Technician

IT · Frisco, Texas
Department IT
Employment Type Full Time
Minimum Experience Entry-level

Helpdesk Technician


Gearbox is looking for a talented Helpdesk Technician to join our team.


This candidate will join a high performing helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.


Required Skills and Experience:

  • Outstanding customer service and interaction skills, both verbal and written
  • History of “whatever it takes”, hands-on support
  • Experience with Windows 10 OS and applications, in a networked environment
  • Works well as part of a team in a fun, fast-paced environment
  • Able to lift 50 pounds of awesome gear


Bonus points for having knowledge or skills in the following areas:

  • Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
  • Linux systems
  • Mac systems
  • TCP/IP networking


What you might work on:

  • A system to deploy PCs to employees in less than ten minutes
  • A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)
  • An inventory system so you can find anything, anywhere, without leaving your desk
  • Wired and wireless and VPN problems that defy your Googling skills
  • A software deployment system to push the latest applications and system patches, within minutes
  • All manner of gaming systems and developer kits

Thank You

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  • Location
    Frisco, Texas
  • Department
  • Employment Type
    Full Time
  • Minimum Experience